Specialist Service · Surrey, West Sussex & the South East.
HMO Management Done Properly.
Specialist HMO management for landlords who want their portfolios compliant, well-tenanted, and quietly profitable — with households that actually work.
| HMO MANAGER OF THE YEAR
| ARLA PROPERTYMARK MEMBER
| 118 ROOMS UNDER MANAGEMENT
| OPERATING SINCE 2016
WHY IT’S DIFFERENT
This is not standard lettings management.
HMOs are different. They need specialist thinking. Multiple tenants, shared spaces, complex compliance, household dynamics that matter.
We've built everything we do around getting HMO management right. Not adapted it from a standard lettings model. Built it – from scratch – around the specific demands of shared housing.
OUR APPROACH
Here's what specialist HMO management actually looks like in practice.
Nola Match™ — Psychology-Led Tenant Matching
Every applicant goes through a structured compatibility interview. We don't just fill rooms — we build households that work.
Nola Calm™ — Monthly Inspection Cycle
Monthly communal inspections and bi-annual room reviews — with full fire checks and timestamped photo reports.
Compliance Shield™ — Live Compliance Tracking
Live tracking of every certificate your HMO requires. Automated reminders mean nothing expires without notice.
Nola Calm™ Community System — Psychology-Led Community Management
Intentional, unhurried conversations with tenants — real check-ins about wellbeing and how the house feels.
ARLA Propertymark Protected
Proud ARLA members since 2018. We’re held to the highest standards of professionalism, ethics, and compliance. Regularly audited.
Lived Experience — We're HMO Landlords Ourselves
Before managing for anyone else, we built and ran our own HMOs. Every system is shaped by the question: would this be good enough for ours?
118
HMO Rooms
20
HMO’s managed
2016
ESTABLISHED
0
LANDLORDS LOST
Our Promise
The 90-Day Guarantee
If in the first 90 days you feel we're not a good fit, we'll facilitate a clean transition back to another agent or arrangement. No fee. No arguments. We want you to stay because we're genuinely better — not because you're locked in.
Transparent Pricing
Pricing & What's Included
No hidden fees. No surprises. Everything we charge is listed here.
| Service | Cost | What's Included |
|---|---|---|
| Full Management | 15% (Inc.VAT) | Everything — Nola Match™ tenant find, Compliance Shield™, inspections, community management, maintenance coordination, rent collection, cleaning oversight, asset protection, monthly reporting |
| Tenant Find | £300 (Inc.VAT) | Nola Match™ marketing, viewings, compatibility interviews, referencing, tenancy setup and placement |
| 90-Day Stabilisation Sprint | Free with Full Management£1,200 onboarding fee (Inc. VAT) | A structured programme to assess, stabilise, and optimise your HMO during the transition. Covers compliance review, tenancy review, household dynamics, operational onboarding, and report. How we ensure your HMO runs to our standards, from day one, not day ninety. |
IS THIS RIGHT FOR YOU?
Who This Is For
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You've been managing the HMO yourself. You're exhausted. You want someone who'll take it seriously, someone who understands it's your asset and your responsibility.
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Your current agent treats your HMO like any other let. You want specialist management. You want standards. You want to know your property is actually being looked after properly.
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You've created quality HMOs. You want them managed to the same standard. You need a partner who understands that the product you've built deserves specialist care.
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You've got multiple properties. You need a systems-led partner who can scale – someone who can manage 5 or 15 HMOs with the same level of care and compliance.
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You're not looking for a quick exit. You're building long-term wealth. You need management that thinks about asset protection, tenant quality, and value preservation over years and decades.
REAL RESULTS
What Landlords Say…
Nola Living - formerly known as VCC Homes.
Seven-Year Partnership
Andrew, HMO Landlord, Crawley
Andrew planned to split his management across two agents. He started with us and never needed to test the second. Seven years later — hands-off, stress-free, confident.
"Working with Nola Living for over seven years has made our lives less stressful, hands-off, and gives us great confidence our investments are being managed well."
Portfolio Turnaround
Matt moved one property to test the difference.
After years of poor management elsewhere, Matt moved one property across to us. We handled the full handover, and within weeks, identified over £2,000 of neglected maintenance and stabilised the household. He moved his other property across weeks later.
Sometimes the best proof isn't a testimonial – it's a landlord who votes with their feet.
Compliance & Peace of Mind
Fiona, HMO Landlord
Fiona has worked with us for several years across multiple properties. What keeps her with us isn't any single thing — it's the consistency. Compliance handled. Issues dealt with. Genuinely hands-off.
"We've worked with Nola Living for several years and continue to do so because of their professionalism, consistency, and clear communication. We'd happily recommend Nola Living to any landlord."
Ready to Work with Specialists?
Your HMO deserves better management.
If you're managing your own HMO or working with someone who doesn't specialise, let's talk. We'd like to show you what proper HMO management looks like.