HMO & Property Management · Southeast England
Your HMO Portfolio, Managed to a Standard You'll Actually Notice.
Specialist HMO and single-let management across Crawley, Gatwick and West Sussex — built on meticulous systems, calm leadership, and a genuine understanding of what makes a household thrive.
| HMO MANAGER OF THE YEAR
| ARLA PROPERTYMARK MEMBER
| 118 ROOMS UNDER MANAGEMENT
| OPERATING SINCE 2016
The Nola Difference
Most HMO management looks the same. That's the problem.
The lettings industry default is reactive. You get a call when something breaks. Your tenants don't feel heard. Your property slowly declines. Your landlord relationship becomes transactional. There's nothing personal about it – and that's exactly why most HMO landlords are exhausted.
There's a Better Way
Management that's genuinely different starts with systems that work. Tenant matching that prevents problems before they start. Regular property checks. A leadership style that's calm, clear, and actually about the people.
The Reality
Poor communication leaves landlords guessing. Properties managed by the numbers, not the heart. Tenant conflict resolved by ignoring it. Standards that slide, year on year.
OUR STORY
We built a different kind of management company.
Nola Living started because Oli and Alicia were frustrated. They'd been landlords themselves. They knew what good management looked like and they knew how rare it was.
In 2016, they set out to prove that you could run an HMO business differently: with meticulous systems, genuine care for the households you manage, and a commitment to communication that actually means something.
Our Approach
What Sets Us Apart
Nola Match™ — Psychology-Led Tenant Matching
Every applicant goes through a structured compatibility interview. We don't just fill rooms — we build households that work.
Nola Calm™ — Monthly Inspection Cycle
Monthly communal inspections and bi-annual room reviews — with full fire checks and timestamped photo reports.
Compliance Shield™ — Live Compliance Tracking
Live tracking of every certificate your HMO requires. Automated reminders mean nothing expires without notice.
Community Care — Nola Calm™ Management
Intentional, unhurried conversations with tenants — real check-ins about wellbeing and how the house feels.
ARLA Propertymark Protected
Proud ARLA members since 2018. Your money is protected through Client Money Protection. Regularly audited.
Lived Experience — We're HMO Landlords Ourselves
Before managing for anyone else, we built and ran our own HMOs. Every system is shaped by the question: would this be good enough for ours?
What We Offer
Our Services
HMO Management
12.5%
+VAT per month
– Nola Match™ tenant find
– Monthly inspection cycle
– Compliance Shield™ tracking
– Community management
– Rent collection & reporting
– Tenant Find: £250 + VAT
Single Let Management
8%
+VAT per month
– Tenant find & vetting
– Compliance management
– Day-to-day management
– Maintenance coordination
– Regular reporting
– Tenant Find: £500 + VAT (FM)
We don't just manage properties. We nurture homes and steady returns.
Client Stories
What Our Clients Say
“Working with Nola Living for over seven years has made our lives less stressful. We trust them completely. When something goes wrong, and it will, they handle it properly. We couldn't ask for better.”
— Andrew — HMO Landlord, Crawley
“The service has been second to none. The team communicates clearly, and they've helped our property stay in excellent condition. Switching to Nola Living was one of the best decisions we made.”
— Michelle — Buy-to-Let Landlord
“Nola Living have truly made this house a home for me. The way they manage the property, the people they bring in, the care they take — it's different. You feel looked after here.”
— Charlie — Tenant, Crawley
Dependable,
disciplined,
and quietly excellent.
118
HMO Rooms
22
HMO’s managed
2016
ESTABLISHED
0
LANDLORDS LOST
The Process
How It Works
Discovery Call
We get to know your situation. Your goals. Your expectations. Whether you're switching from another agent or starting fresh.
Assess & Onboard
If we're a fit, we conduct a detailed property assessment. We walk the house, check the systems, identify compliance gaps.
Handle Everything
From tenant find to day-to-day management, compliance to maintenance coordination. Your inbox stays calm.
Let's Talk
Your investment deserves better management.
Let's talk about your property. Book a discovery call with the team. No pressure. Just a conversation about whether we're a good fit.