FEES & CHARGES

Our Fees. Clear, Transparent, No Surprises.

We believe you should know exactly what you're paying before we begin. Every fee we charge to landlords and to tenants listed here in full.

Compliance Notice:

In accordance with the Consumer Rights Act 2015 (sections 83–87), all fees, charges, and penalties payable to Nola Living by landlords or tenants are listed below. All landlord fees are subject to VAT at the prevailing rate unless stated otherwise. Tenant fees are shown inclusive of VAT where applicable.

Landlord Fees

HMO Management

Service	Fee	Notes
Full Management	12.5% + VAT	Monthly fee on gross rent collected. Includes all scheduled inspections, compliance management, community management, rent collection, and reporting.
Tenant Find	£250 + VAT	Per tenancy. Full management clients only. Includes Nola Match™ marketing, viewings, compatibility interviews, referencing, and placement.

Included Free Free with Full Management Normally £999 + VAT

90-Day Calm HMO™ Stabilisation Sprint

A structured programme to assess, stabilise, and optimise your property during the transition. Covers compliance review, tenant assessment, household dynamics, operational setup, and reporting. How we ensure your property runs to our standards from day one, not day ninety.

HMO Advisory & Setup Services

£100 + VAT 60 minute session · Refunded with full management Calm HMO™ Strategy Session

Tailored one-to-one strategic advice covering layout guidance, spec decisions, refurbishment cost-saving tips, rent optimisation, and HMO investment strategy. Fully refunded if you proceed with full management (minimum 3-month commitment). Ongoing consultation available at £50 + VAT per 30 minutes.

From £2,000 + VAT Or hourly rate depending on scope Nola HMO Design Review™

Full pre-conversion review covering floor plan, room sizing, en-suite configuration, fire regulation, and licensing considerations. Fee credited against full management if you proceed.

£299 + VAT Full on-site audit · Deducted from management fee Nola Calm Compliance Check™

Full on-site HMO compliance audit with Pass / Fail / Fix report. Covers licensing, fire safety, certificates, management regulations, and operational standards. Fee deducted if you proceed to full management.

£50 + VAT Per 30 minutes · Billed in half-hour blocks Ongoing Consultation

Available after an initial Strategy Session for flexible, ongoing access to our expertise. Billed in half-hour increments.

Landlord Fees

Single-Let Management

  
      Service
      Fee
      Notes
    
      Tenant Find Only
      One month's rent + VAT
      Includes marketing, viewings, reference checks, tenancy preparation, and placement.
    
      Rent Collection
      8% + VAT
      Monthly fee on gross rent collected.
    
      Full Management
      8% + VAT
      Monthly fee on gross rent collected. Includes all standard management services.
    
      Tenant Find (Full Management clients)
      £500 + VAT per tenancy
      Full management clients only.

Landlord Fees

Additional Fees

These fees may apply in addition to your management or tenant find package, depending on the services required.

The Process

How It Works

Discovery Call

We get to know your situation. Your goals. Your expectations. Whether you're switching from another agent or starting fresh.

Assess & Onboard

If we're a fit, we conduct a detailed property assessment. We walk the house, check the systems, identify compliance gaps.

Handle Everything

From tenant find to day-to-day management, compliance to maintenance coordination. Your inbox stays calm.

Landlord Fees

Single-Let Management

Service	Fee	Detail
Inventory & Schedule of Condition	Circa £50–£400 + VAT	Fee to arrange professional inventory, check-in, and check-out. Dependent on property size.
Professional Photography / Videography	Circa £100–£1,000 + VAT	Where professional media is arranged for marketing purposes.
Property Staging	Circa £500–£1,000 + VAT	Staging for photography and/or videography. Dependent on property size.
Maintenance Coordination	15% of invoice value	Flat coordination and quality control fee on all third-party maintenance works. Minimum administration fee of £10 + VAT for jobs under £66.67.
Cleaning & Gardening Coordination	20% of invoice value	Coordination and standards management fee on all cleaning and gardening invoices.
Additional Property Visits	£35 + VAT per visit	Visits beyond those included in your management package.
Key Cutting	At cost + £25 + VAT	Actual cutting cost invoiced at cost. One free handling fee per property per year included. £25 + VAT per occurrence thereafter.
Deposit Dispute Handling	£40 + VAT per hour	Up to 3 disputes per property per year included. Large or complex disputes beyond this allowance charged at hourly rate.
Court Attendance & Legal Support	£25 + VAT per hour	For attending court or any other legal proceedings on your behalf.
Major Refurbishment Estimates	£150 + VAT	To source an estimate for major refurbishment. Deducted from coordination fee if you proceed with works through us.
Out-of-Scope Work	£40 + VAT per hour	Work falling outside the scope of the Management Agreement.
Withdrawal / Early Termination — Buy-to-Let	£200 + VAT

Service	Fee	Notes
Tenant Find Only	One month's rent + VAT	Includes marketing, viewings, reference checks, tenancy preparation, and placement.
Rent Collection	8% + VAT	Monthly fee on gross rent collected.
Full Management	8% + VAT	Monthly fee on gross rent collected. Includes all standard management services.
Tenant Find (Full Management clients)	£500 + VAT per tenancy	Full management clients only.

WHAT WE DON’T CHARGE FOR

Included at No Extra Cost

Unlike many agents, the following are included in our management service at no extra cost.

Deposit Registration

Included in our tenant find fee. No separate charge.

Rent Reviews

Included in our full management service.

Property Inspections

All scheduled inspections; monthly communal and bi-annual room reviews are included in full management.

Fees To Tenants

  Tenant Fees Act 2019: In accordance with the Tenant Fees Act 2019, the following are the only fees that may be charged to tenants. All amounts shown are inclusive of VAT where applicable.

      Fee
      Amount
      Detail
    
      Holding Deposit
      One week's rent
      To reserve the property. May be withheld if the applicant withdraws, fails a Right-to-Rent check, provides false information, or fails to sign the tenancy agreement within 15 calendar days (or agreed deadline).
    
      Security Deposit (rent under £50,000 p/a)
      Up to 5 weeks' rent
      Covers damages or defaults on the part of the tenant during the tenancy.
    
      Security Deposit (rent £50,000+ p/a)
      Up to 6 weeks' rent
      Covers damages or defaults on the part of the tenant during the tenancy.
    
      Unpaid Rent
      3% above Bank of England base rate
      Interest calculated from the rent due date until paid. Not levied until rent is more than 14 days in arrears.
    
      Lost Key(s) or Security Device(s)
      Actual cost + £15 inc. VAT per hour
      Tenants are liable for the actual cost of replacement. If locks must be changed, all associated costs apply. Additional time charged at £15 inc. VAT per hour.
    
      Variation of Contract (at tenant's request)
      £50 inc. VAT
      Per agreed variation. Covers costs of taking landlord instructions and preparation of new legal documents.
    
      Early Termination (at tenant's request)
      Landlord's reasonable re-letting costs
      Tenant liable for landlord's reasonable costs of re-letting, plus all rent due until the replacement tenancy begins. Will not exceed the maximum rent outstanding on the tenancy.

Fee	Amount	Detail
Holding Deposit	One week's rent	To reserve the property. May be withheld if the applicant withdraws, fails a Right-to-Rent check, provides false information, or fails to sign the tenancy agreement within 15 calendar days (or agreed deadline).
Security Deposit (rent under £50,000 p/a)	Up to 5 weeks' rent	Covers damages or defaults on the part of the tenant during the tenancy.
Security Deposit (rent £50,000+ p/a)	Up to 6 weeks' rent	Covers damages or defaults on the part of the tenant during the tenancy.
Unpaid Rent	3% above Bank of England base rate	Interest calculated from the rent due date until paid. Not levied until rent is more than 14 days in arrears.
Lost Key(s) or Security Device(s)	Actual cost + £15 inc. VAT per hour	Tenants are liable for the actual cost of replacement. If locks must be changed, all associated costs apply. Additional time charged at £15 inc. VAT per hour.
Variation of Contract (at tenant's request)	£50 inc. VAT	Per agreed variation. Covers costs of taking landlord instructions and preparation of new legal documents.
Early Termination (at tenant's request)	Landlord's reasonable re-letting costs	Tenant liable for landlord's reasonable costs of re-letting, plus all rent due until the replacement tenancy begins. Will not exceed the maximum rent outstanding on the tenancy.

Questions about our fees?

We're happy to talk through any of this in detail. Transparency is how we build trust.

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