FEES & CHARGES

Our Fees. Clear, Transparent, No Surprises.

We believe you should know exactly what you're paying before we begin. Every fee we charge to landlords and to tenants listed here in full.

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Compliance Notice:

In accordance with the Consumer Rights Act 2015, sections 83–87, all fees, charges and penalties payable to Nola Living by landlords or tenants are listed below. Unless expressly stated otherwise, all fees shown are inclusive of VAT at the prevailing rate. Where VAT is not applicable, this will be stated. Nola Living is a member of the Propertymark Client Money Protection Scheme and The Property Ombudsman.

Landlord Fees

HMO Management

Service	Fee	Notes
Full Management	15%	Monthly fee on gross rent collected. Includes all scheduled inspections, compliance management, community management, rent collection, and reporting.
Tenant Find	£300	Per tenancy. Full management clients only. Includes Nola Match™ marketing, viewings, compatibility interviews, referencing, and placement.

Included Free Free with Full Management £1,200 onboarding fee

90-Day Nola Calm™ HMO Stabilisation Sprint

A structured programme to assess, stabilise, and optimise your HMO during the transition. Covers compliance review, tenancy review, household dynamics, operational onboarding, and report. How we ensure your HMO runs to our standards, from day one, not day ninety.

HMO Advisory & Setup Services

£120 60 minute session · Refunded with full management Calm HMO™ Strategy Session

Tailored one-to-one strategic advice covering layout guidance, spec decisions, refurbishment cost-saving tips, rent optimisation, and HMO investment strategy. Fully refunded if you proceed with full management (minimum 3-month commitment). Ongoing consultation available at £60 per 30 minutes.

From £2,400 Or hourly rate depending on scope Nola HMO Design Review™

Full pre-conversion review covering floor plan, room sizing, en-suite configuration, fire regulation, and licensing considerations. Fee credited against full management if you proceed.

£418.80 On-site review · For self-managing landlords Nola Calm™ HMO Health Check

An on-site HMO compliance review with a clear, prioritised report — what's in order, what needs attention, and what to fix first. Covers licensing, fire safety, certificates, management regulations and operational standards, with practical guidance to close any gaps. Fee deducted if you proceed to full management.

£60 Per 30 minutes · Billed in half-hour blocks Ongoing Consultation

Available after an initial Strategy Session for flexible, ongoing access to our expertise. Billed in half-hour increments.

Landlord Fees

Single-Let Management

Service	Fee	Notes
Tenant Find Only	One month's rent + VAT	Includes marketing, viewings, reference checks, tenancy preparation, and placement.
Rent Collection	9.6%	Monthly fee on gross rent collected.
Full Management	12%	Monthly fee on gross rent collected. Includes all standard management services.
Tenant Find (Full Management clients)	£600	Full management clients only.

Included Free Free with Full Management £600 onboarding fee

90-Day Nola Calm™ Stabilisation Sprint;

A structured programme to assess, stabilise, and optimise your property during the transition. Covers the agent handover, compliance review, tenancy review, operational onboarding, and reporting. How we make sure your property runs to our standards from day one, not day ninety.

  
      Service
      Fee
      Detail
    
      Inventory & Schedule of Condition
      Typically between £100–£480
      Fee to arrange a professional inventory, schedule of condition, check-in and/or check-out where required. The final cost depends on the size, layout, furnishing level and complexity of the property, and will be confirmed before instruction.
    
      Marketing Materials
      Typically between £120–£1,200
      Where professional photography, videography, floorplans, drone footage or other media is arranged for marketing purposes. The final cost depends on the size, nature and marketing requirements of the property and will be confirmed before instruction.
    
      Property Staging
      Typically between £600–£1,200
      Where staging is arranged for photography, videography or marketing purposes. The final cost depends on the size, layout and furnishing requirements of the property, the rooms to be staged, delivery/setup/removal requirements, and the duration of the staging. The exact cost will be confirmed before instruction.
    
      Maintenance Coordination
      18% of invoice value
      Flat coordination and quality control fee on all third-party maintenance works. Minimum administration fee of £12 for jobs under £66.67.
    
      Cleaning & Gardening Coordination
      24% of invoice value
      Coordination and standards management fee on all cleaning and gardening invoices.
    
      Additional Property Visits
      £48 per visit
      Visits beyond those included in your management package.
    
      Key Cutting
      Third-party invoice cost + £30
      One key cut handling fee is included free of charge per Property per year (full management only). Thereafter, invoice cost plus £30 key cut handling fee.
    
      Deposit Dispute Handling
      £48 per hour
      Routine end-of-tenancy deposit negotiation is included within the Fully Managed Service. Where a formal deposit adjudication, substantial evidence bundle, complex dispute, extensive correspondence or significant additional work is required, the Agent may charge £48 per hour.
    
      Court Attendance & Legal Support
      £48 per hour
      For attendance at court, tribunal, mediation, arbitration or any other legal process.
    
      Major Refurbishment Estimates
      £180
      Sourcing estimates or quotations for major refurbishment or substantial works (deducted from our final fee if you decide to proceed).
    
      Out-of-Scope Work
      £48 per hour
      Work falling outside the scope of the Management Agreement.
    
      Withdrawal fee
      BTL £240 / HMO £420
      Payable where the landlord withdraws or terminates our service after work has commenced, to cover reasonable costs and time already incurred, including preparing files, accounts and documents for handover.

Service	Fee	Detail
Inventory & Schedule of Condition	Typically between £100–£480	Fee to arrange a professional inventory, schedule of condition, check-in and/or check-out where required. The final cost depends on the size, layout, furnishing level and complexity of the property, and will be confirmed before instruction.
Marketing Materials	Typically between £120–£1,200	Where professional photography, videography, floorplans, drone footage or other media is arranged for marketing purposes. The final cost depends on the size, nature and marketing requirements of the property and will be confirmed before instruction.
Property Staging	Typically between £600–£1,200	Where staging is arranged for photography, videography or marketing purposes. The final cost depends on the size, layout and furnishing requirements of the property, the rooms to be staged, delivery/setup/removal requirements, and the duration of the staging. The exact cost will be confirmed before instruction.
Maintenance Coordination	18% of invoice value	Flat coordination and quality control fee on all third-party maintenance works. Minimum administration fee of £12 for jobs under £66.67.
Cleaning & Gardening Coordination	24% of invoice value	Coordination and standards management fee on all cleaning and gardening invoices.
Additional Property Visits	£48 per visit	Visits beyond those included in your management package.
Key Cutting	Third-party invoice cost + £30	One key cut handling fee is included free of charge per Property per year (full management only). Thereafter, invoice cost plus £30 key cut handling fee.
Deposit Dispute Handling	£48 per hour	Routine end-of-tenancy deposit negotiation is included within the Fully Managed Service. Where a formal deposit adjudication, substantial evidence bundle, complex dispute, extensive correspondence or significant additional work is required, the Agent may charge £48 per hour.
Court Attendance & Legal Support	£48 per hour	For attendance at court, tribunal, mediation, arbitration or any other legal process.
Major Refurbishment Estimates	£180	Sourcing estimates or quotations for major refurbishment or substantial works (deducted from our final fee if you decide to proceed).
Out-of-Scope Work	£48 per hour	Work falling outside the scope of the Management Agreement.
Withdrawal fee	BTL £240 / HMO £420	Payable where the landlord withdraws or terminates our service after work has commenced, to cover reasonable costs and time already incurred, including preparing files, accounts and documents for handover.

Landlord Fees

Additional Fees

These fees may apply in addition to your management or tenant find package, depending on the services required.

The Process

How It Works

Discovery Call

We get to know your situation. Your goals. Your expectations. Whether you're switching from another agent or starting fresh.

Assess & Onboard

If we're a fit, we conduct a detailed property assessment. We walk the house, check the systems, identify compliance gaps.

Handle Everything

From tenant find to day-to-day management, compliance to maintenance coordination. Your inbox stays calm.

WHAT WE DON’T CHARGE FOR

Included at No Extra Cost

Unlike many agents, the following are included in our management service at no extra cost.

Deposit Registration

Included in our tenant find fee. No separate charge.

Rent Reviews

Included in our full management service.

Property Inspections

All scheduled inspections; monthly communal and bi-annual room reviews are included in full management.

Seal with a beige background and dark border, featuring the number 90 in large font, and text around it that reads 'NOLA LIVING - 90-Day Guarantee'.

Our Promise

The 90-Day Guarantee

If in the first 90 days you feel we're not a good fit, we'll facilitate a clean transition back to another agent or arrangement. No fee. No arguments. We want you to stay because we're genuinely better — not because you're locked in.

Fees To Tenants

  Tenant Fees Act 2019: In accordance with the Tenant Fees Act 2019, the following are the only fees that may be charged to tenants. All amounts shown are inclusive of VAT where applicable.

      Fee
      Amount
      Detail
    
      Holding Deposit
      One week's rent per tenancy agreement
      To reserve the property. May be withheld if the applicant withdraws, fails a Right-to-Rent check, provides false information, or fails to sign the tenancy agreement within 15 calendar days (or agreed deadline).
    
      Security Deposit (rent under £50,000 p/a)
      Up to 5 weeks' rent per tenancy agreement
      Covers damages or defaults on the part of the tenant during the tenancy. Where a tenancy deposit is taken, it will be protected in a government-approved tenancy deposit scheme and the required prescribed information will be provided to the tenant within the statutory timeframe.
    
      Security Deposit (rent £50,000+ p/a)
      Up to 6 weeks' rent per tenancy agreement
      Covers damages or defaults on the part of the tenant during the tenancy. Where a tenancy deposit is taken, it will be protected in a government-approved tenancy deposit scheme and the required prescribed information will be provided to the tenant within the statutory timeframe.
    
      Unpaid Rent
      3% above Bank of England base rate
      Interest calculated from the rent due date until paid. Not levied until rent is more than 14 days in arrears.
    
      Lost Key(s) or Security Device(s)
      Reasonable cost of replacement.
      Tenants are liable for the actual cost of replacement. If locks must be changed, all associated costs apply. Evidence of costs will be provided in writing.
    
      Variation of Contract (at tenant's request)
      £50 per tenancy agreement
      Per agreed variation. Covers costs of taking landlord instructions and preparation of new legal documents.
    
      Early Termination (at tenant's request)
      Landlord's reasonable re-letting costs
      Tenant liable for landlord's reasonable costs of re-letting, plus all rent due until the replacement tenancy begins. Will not exceed the maximum rent outstanding on the tenancy.

Fee	Amount	Detail
Holding Deposit	One week's rent per tenancy agreement	To reserve the property. May be withheld if the applicant withdraws, fails a Right-to-Rent check, provides false information, or fails to sign the tenancy agreement within 15 calendar days (or agreed deadline).
Security Deposit (rent under £50,000 p/a)	Up to 5 weeks' rent per tenancy agreement	Covers damages or defaults on the part of the tenant during the tenancy. Where a tenancy deposit is taken, it will be protected in a government-approved tenancy deposit scheme and the required prescribed information will be provided to the tenant within the statutory timeframe.
Security Deposit (rent £50,000+ p/a)	Up to 6 weeks' rent per tenancy agreement	Covers damages or defaults on the part of the tenant during the tenancy. Where a tenancy deposit is taken, it will be protected in a government-approved tenancy deposit scheme and the required prescribed information will be provided to the tenant within the statutory timeframe.
Unpaid Rent	3% above Bank of England base rate	Interest calculated from the rent due date until paid. Not levied until rent is more than 14 days in arrears.
Lost Key(s) or Security Device(s)	Reasonable cost of replacement.	Tenants are liable for the actual cost of replacement. If locks must be changed, all associated costs apply. Evidence of costs will be provided in writing.
Variation of Contract (at tenant's request)	£50 per tenancy agreement	Per agreed variation. Covers costs of taking landlord instructions and preparation of new legal documents.
Early Termination (at tenant's request)	Landlord's reasonable re-letting costs	Tenant liable for landlord's reasonable costs of re-letting, plus all rent due until the replacement tenancy begins. Will not exceed the maximum rent outstanding on the tenancy.

Questions about our fees?

We're happy to talk through any of this in detail. Transparency is how we build trust.

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