results
What good management actuallylooks like over time.
Results aren't built in a month. We measure success in stable tenancies, protected assets, and landlords who sleep at night. When you work with people who think in years, not quarters, different things happen.
118
HMO Rooms
22
HMO’s managed
2016
ESTABLISHED
0
LANDLORDS LOST
Andrew originally planned to split his HMO management across two agents in Crawley — a reasonable approach to compare. He started with us. The plan was to test one agency against another. He never needed to.
Tenant quality was consistently high, compliance was handled thoroughly, and communication was clear without needing to be chased. By the time he developed his second HMO, there was never any question about who would manage it.
Seven years later, he's still with us — hands-off, stress-free, and confident his investments are in the right hands.
"Working with Nola Living for over seven years has made our lives less stressful, hands-off, and gives us great confidence our investments are being managed well. Specifically marketing and obtaining high-quality tenants quickly at top market rates, compliance — very important with HMOs — and communication when issues arise. We started with one HMO and by the time we did our second, we decided to stick with them as they do a great job."
Matt had been with another agent for years — not because the service was good, but because switching felt complicated. When things started to feel consistently off, he decided to move one property across. Just to see.
Within weeks, we identified over £2,000 of neglected maintenance, stabilised the household, and transformed the communication experience entirely. He moved his full portfolio across within the month.
Sometimes the best proof isn't a testimonial — it's a landlord who votes with their feet.
Marion is a single mother who'd been managing three HMOs alone for years. She was overwhelmed — especially with one problematic household. She didn't need someone to take over permanently. She needed someone to step in, stabilise everything, and run her properties to her standard while she recuperated.
We stepped in, resolved the conflict, removed a problem tenant through the correct legal process, and restored harmony across all three properties. After seven months, Marion was ready to take the reins again. We handed all three properties back — stabilised, compliant, and running smoothly.
"As a landlady who's managed many properties myself and also used many estate agents in the past, I can highly recommend Nola Living for management of my HMO properties. Their systems and communication are extremely good and made the process very easy and simple for me. But most importantly, what stands out is their attitude and passion to do an outstanding job — always going above and beyond for landlords and tenants, and genuinely truly caring, which is a hard quality to find in this industry these days."
A widow with zero business or property experience had found and followed us online for a while — watching how we operated, reading our content, quietly building the confidence to reach out. When she did, she wasn't just looking for a management company. She was looking for people she could trust.
We supported her through the purchase of a well-run HMO, guided her through the transition, and took care of the compliance and day-to-day management from the beginning. Beyond the operational side, we provided personal support — answering questions at her pace, explaining things clearly, and treating her with the patience the situation deserved.
Her property is fully managed, fully compliant, and performing well. Not every landlord relationship starts with a portfolio and a plan. Some start with a person who needs someone in their corner.
A developer converting a building into an HMO came to us before the refurbishment was complete. He'd seen other developers finish projects only to discover that what they'd built didn't perform — layouts weren't optimal for shared living, compliance gaps emerged at handover, and early tenancies were rocky.
We worked with him during the development phase — reviewing layout decisions, room specifications, communal area design, and fire safety provisions. We ensured the property was fully compliant and properly licensed from the outset.
The property launched correctly, filled quickly with well-matched tenants through our Nola Match™ process, and has delivered strong, stable returns from the first month. One good decision — to get the right input before the work was finished — paid dividends from day one.
What Our Tenants Say…
Nola Living - formerly known as VCC Homes.
“Mel & Oli are the most attentive letting agents I’ve ever used, always on hand when we need them. They are quick to solve any issues, or keep you updated & provide a timeline for solutions. The monthly inspections are always enjoyable to be able to have an open forum to discuss any slight problems, everything is always well received & you can guarantee you’re in safe hands.”
— Katie O’ROUKE, tenant
“Oli helped me a lot sorting out the paperwork to move in quick. The house I'm in is very well equipped, big en-suite rooms, gardens, nice heating and bedroom doors with secure code. My first shared house and I absolutely love it. A Multi-Cultural House. The housemates are great as well. Very respectful and Always ready to share a glass of wine over a good conversation in the lounge.”
Fatima Goncalves
“Melissa at VCC Homes is incredibly kind and so helpful - she really adds a personal touch and you feel as though she genuinely cares about finding you a home. Melissa matched me with a home she thought would be perfect after listening to what I wanted in a property, which is so rare - especially for those renting at the moment! I would absolutely recommend VCC Homes to anyone looking to find a new home.
— ALEXANDRA S, TENANT
Landlords Ever Left
Since 2016, we've managed properties for a core group of landlords. Some came to us with one property. Some with five or more. We've grown together. And not one has left.
That's not because we're the cheapest. It's because we deliver on what matters. Our landlords stay because we genuinely manage their properties to a standard they can trust.
"Nola Living have truly made this house a home for me. The way they manage the property, the people they bring in, the care they take—it's different. You feel looked after here."
– Charlie, HMO tenant, Crawley
Let's Talk
What Would Good Management Mean for Your Property?
Stability. Compliance. Regular updates. Issues caught early. Tenants who stay. Values protected. Peace of mind. That's what we deliver. Let's talk about your property.