Privacy Policy — Nola Living

Last updated:11/05/2026

At Nola Living (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you interact with us — whether as a landlord, tenant, applicant, supplier, visitor to our website, or other stakeholder.

Please read this policy carefully. If you do not agree with the terms, please do not use or submit personal data to our website or services.

1. Who We Are

Nola is a UK-based property management and lettings business.
Registered company name: Nola Living Limited
Registered address: 3 Churchill Court, Manor Royal, Crawley, West Sussex, RH10 9LU
Company number: 10353749

We are a data controller under UK GDPR and the Data Protection Act 2018.

2. Information We Collect

We only collect personal information that is necessary to provide our services effectively and lawfully. This may include:

Information you provide directly

  • Names and contact details (email, phone, address)

  • Date of birth (when necessary for identity, referencing)

  • Financial and bank account details (for rent, payments)

  • Identification documents (passport, driver’s licence)

  • Employment and income details

  • Tenant referencing information

  • Communication content (emails, forms, messages)

Information we collect automatically

  • Website usage data (IP address, browser type, pages visited)

  • Cookies and analytics data (see Cookie Policy)

Information from third parties

We may receive information from:

  • Referencing agencies

  • Credit and fraud prevention agencies

  • Landlords or property owners

  • Professional advisers and contractors

3. Legal Basis for Processing

We rely on one or more of the following lawful bases for processing personal data:

  • Contractual necessity: to deliver property management services

  • Legal obligation: to comply with regulatory or statutory requirements

  • Legitimate interests: to manage accounts, prevent fraud, improve services

  • Consent: where required (e.g. marketing communications)

4. How We Use Your Information

We use personal data to:

  • Administer and manage tenancy agreements

  • Facilitate referencing, rent collection, and payments

  • Comply with statutory checks and legal obligations

  • Communicate with landlords, tenants, and contractors

  • Maintain accurate records

  • Improve our services and website functionality

  • Send newsletters or updates (only with consent or where lawfully permitted)

We will never sell your personal data to third parties.

5. How We Share Your Information

We may share personal data with:

  • Service providers (e.g., payment processors, IT platforms)

  • Referencing and credit agencies

  • Contractors and maintenance personnel

  • Law enforcement, regulators, or courts where required

  • Professional advisers (e.g., accountants, solicitors)

We only share information when:

  • There is a lawful basis

  • It is necessary for service delivery

  • We have appropriate data protection measures in place

6. Data Security

We implement reasonable technical and organisational measures to protect personal data from:

  • Unauthorised access

  • Loss or corruption

  • Accidental disclosure

  • Destruction or damage

These measures are regularly reviewed and updated.

7. Data Retention

We retain personal data only for as long as necessary to:

  • Provide our services

  • Meet legal and regulatory requirements

  • Protect legitimate business interests

Specific retention periods may vary depending on the type of data and legal obligations.

8. Your Rights

Under applicable data protection law, you have rights including:

  • Right to access your personal data

  • Right to correct inaccurate data

  • Right to delete your data in certain circumstances

  • Right to restrict processing

  • Right to object to processing

  • Right to data portability

  • Right to withdraw consent

To exercise these rights, please contact us at:

Email:Lettings@nolaliving.co.uk
Address:3 Churchill Court, Manor Royal, Crawley, West Sussex, RH10 9LU

We will respond within legal timeframes.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

10. Automated Decision-Making

We do not use personal data for automated decision-making that would have a legal or similarly significant effect on individuals.

11. Children and Vulnerable Individuals

Our services are intended for adults (18+). We do not knowingly collect personal data from children under 18.

12. Complaints and Contact

If you have questions about this policy or wish to raise a concern, you can contact:

Data Protection Lead
Email: Oli@nolaliving.co.uk
Address: 3 Churchill Court, Manor Royal, Crawley, West Sussex, RH10 9LU

If you are unhappy with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date. Continued use of our services following changes constitutes acceptance of the updated policy.

COOKIE POLICY (Short Reference)

Please see our separate Cookie Policy for detailed information on cookie use and opt-out methods.