Redress Scheme

Nola Living Limited is a member of a government-approved redress scheme, providing independent dispute resolution should a complaint not be resolved through our internal complaints procedure.

If you remain dissatisfied after completing our complaints process, or if eight weeks have passed since the complaint was first raised, you may refer the matter to our redress scheme:

The Property Ombudsman (TPO)

Website: https://www.tpos.co.uk

Email: admin@tpos.co.uk

Telephone: 01722 333 306

The Property Ombudsman offers an independent service to resolve disputes fairly and impartially between consumers and property agents.

Further details about the scheme and how to raise a complaint can be found on their website.